Customer Service Officer

Melbourne CBD  
Employment Type:
FP - Full-Time Permanent  
Client Services

  • Unique, solutions focused customer service role (inbound calls and administration, no sales)
  • Work with a fast paced and passionate team working to help people build positive mental wellness at work.
  • Convenient CBD location
  • Extensive on the job training is provided, along with regular coaching, development and support
  • Opportunities for progression in a rapidly growing organisation


About the Position

We are seeking dedicated Customer Service Officers to join our energetic and friendly Client Services team. Working in a team of about 60 – you’ll be reporting to the Client Services Manager, supporting a variety of customers across Australia requiring EAP assistance. There is extensive on the job training provided, where you’ll be provided with 6 weeks of dedicated training to help set you up for success.

You will have a genuine passion for customer service, and enjoy problem solving and take ownership of enquiries.  You will appreciate working with a variety of customers, from many industries, and have an interest in building a career in a unique customer service environment within a national EAP organisation.


Responsibilities include:

  • Understanding the client's needs and respond to queries on a case-by-case basis
  • Triaging incoming calls, intake activities and appointment scheduling
  • General administration


About the Organisation:

Converge International is a market leader in providing workplace health and wellbeing and people risk management solutions. We assist some of Australia's largest industry, government and corporate clients in supporting their people in building healthy workplaces and resolving their people issues.  We provide a range of Employee Assistance Programs, counselling and crisis response services.


We’re looking for a motivated self-starter who can demonstrate:

  • A professional phone manner
  • Ability to work under pressure in a fast-paced, flexible environment
  • Proven experience in dealing with a diverse customer base
  • Strong attention to detail with high levels of accuracy
  • Strong empathy and care for customers, with a solutions-focused approach in handling customer queries
  • Is tech savvy, and has the desire to learn new systems and strong administration skills


Key details:

  • Multiple positions available
  • Working week: Monday – Friday
  • Hours - 7:00am – 7:00pm, rotating roster
  • Weekend shifts available between - 8.00am to 6.00pm
  • Start date – Commencing 14th February 2022


If you are customer focused in all you do and would like to join a high performing, energetic team, we would like to hear from you.

Applications will be reviewed on an ongoing, rolling basis.

For more information contact Sherning Leong, Talent Acquisition Consultant, at or visit our Careers website at