Billing Officer

Melbourne CBD  
Employment Type:
FT - Full-Time Temporary  
Finance Shared Services


• 12 month Fixed-term contract (Full time hours)
• Prime CBD location close to public transport
• Market leader in Mental Health
• Hybrid work arrangements 

Converge International is a leader in providing health and wellbeing and people risk management solutions. We assist some of Australia's largest industry, government and corporate clients in supporting their people in building healthy workplaces and resolving their people issues.  We provide a range of Employee Assistance Programs, crisis response and consulting services.

We are looking for a capable and organised Billing Officer with a strong focus on detail and accuracy.  Your customer service focus and willingness to go the extra mile will set you up for success in this role. This role reports to the Manager Shared Services. 

Your duties include:
• Invoice processing and set up of customised/manual invoice arrangements
• Collaborate with Contracts Officers and Sales Operations teams to ensure accuracy and timeliness of processes and accuracy of customer invoices.
• Investigate and analyze (develop business cases) opportunities for efficiency improvements within the system and processes.
• Regular liaison with Manager Finance Shared Services in relation to system requirements for Customer Management, Contract Management, Billing & Invoicing and Accounts Receivable.
• Adhere to applicable management and quality procedures.
• Ensure identifiable quality improvements are reported.
• Provide ongoing training and support for key internal stakeholders including brainstorming customer issues, system documentation anomalies, new requirements, and exceptions.
• Processing credit notes and manual invoices.
• Resolving queries, issues and disputes related invoices through communications cross-functionally and with customers / external stakeholders.
• Manage vendor portals and purchase orders.

To be successful in this role you will have:
• Minimum 2 years’ experience in Billing and credit management roles
• Experience in managing end-to-end billing, CRM and billing systems / modules
• Proficiency in Microsoft Office Suite, procurement systems such as Coupa and SAP Ariba and experience in managing vendor portals
• Solid mathematical competency and understand of Product Pricing methodology 
• A broad understanding of how different business areas may affect billing
• High attention to detail, be a proactive self-starter
• Willingness to work closely within a small team, autonomously and cross functionally
• Flexibility and adaptability with evolving requirements in business processes and job role
• Tech savvy and the desire to learn new systems and strong administration skills

If you are customer focused in all you do and would like to join an energetic team we would like to hear from you. 

Applications will be accepted until COB Sunday 28th March 2021.

For more information contact Cham Kumara, Senior Recruitment Consultant, on 03 8620 5378 or visit for more information visit