Customer Services Officer

Employment Type:
FP - Full-Time Permanent  
Client Services



  • Inbound customer service
  • 12-month full time role – with a potential view to extend
  • Prime CBD location
  • Fantastic team culture
  • Ongoing training and development


Converge International is a market leader in providing workplace health and wellbeing and people risk management solutions. We assist some of Australia's largest industry, government and corporate clients in supporting their people in building healthy workplaces and resolving their people issues.  We provide a range of Employee Assistance Programs, counselling and crisis response services.


We are seeking dedicated Customer Service Officers to join our energetic and friendly Client Services team.  Reporting to the Client Services Manager, you will support customers across Australia.


You will have a genuine passion for customer service, and enjoy problem solving and take ownership of enquiries.  You will appreciate working with a variety of customers, from many industries, and have an interest in building a career in a unique customer service environment within a national EAP organisation.


Responsibilities will include:


  • Understanding client's needs and respond to queries on a case-by-case basis
  • Triaging incoming calls, intake activities and appointment scheduling
  • General administration


You will be a motivated self-starter who can demonstrate:


  • A professional phone manner
  • Ability to work under pressure in a fast-paced environment
  • Proven experience in dealing with a diverse customer base
  • Strong attention to detail with high levels of accuracy
  • Strong empathy and care for customers along with a strong work ethic
  • A solutions-focussed approach to handling customer queries
  • Ability to manage a changing workload and meet deadlines
  • Tech savvy and the desire to learn new systems and strong administration skills


Key details:


  • Multiple positions available
  • Working week – Monday – Friday
  • Hours - 7:00am – 7:00pm rotating roster
  • Weekend shifts available between - 8.00am to 6.00pm
  • Start date – Commencing in March/April



If you are customer focused in all you do and would like to join a high performing, energetic team, we would like to hear from you.


Applications will be accepted until COB Sunday 21st March 2021.


For more information contact Mikaela Bocquet, PCL Administrator, on 03 8620 5307 or visit for more information visit