Melbourne CBD  
Employment Type:
FT - Full-Time Temporary  
Finance Shared Services


• Fixed term contract for 12 months - Full-time hours 
• Prime CBD location close to public transport
• Deliver quality AR services 
• Market leader in Mental Health
• Hybrid work arrangements 

Converge International is a leader in providing health and wellbeing and people risk management solutions. We assist some of Australia's largest industry, government and corporate clients in supporting their people in building healthy workplaces and resolving their people issues.  We provide a range of Employee Assistance Programs, crisis response and consulting services.

We are looking for a well-rounded and organised Accounts Receivable Coordinator with a strong focus on detail and accuracy.  Your customer service focus and willingness to go the extra mile will set you up for success in this role. 
The purpose of this role is to ensure efficient processing and reviewing of data in order to ensure customer payment information are captured accurately in the financial systems, and to maintain the cashflow of business operations through the management of overdue invoices.

The key responsibilities of the AR Coordinator will be to:
• Process customer invoices, credit notes and payment related data accurately and within specified time frames in the company’s financial system
• Perform debtor collections via emails and phone calls to ensure overdue invoices are paid by customers within agreed periods
• Creating detailed ageing analysis and other AR reports to assist with banking requirements
• Respond to customer queries and reconcile outstanding accounts/invoices to the Accounts Receivable ledger
• Perform daily customer receipting to ensure the debtor ledger and bank accounts (including Debtor Finance Facility) is reconciled each day
• Ensure high levels of customer service by managing communication portals and AR mailbox
• Liaise with the Sales team and other stakeholders to resolve any outstanding customer debts or account issues in a timely manner
• Maintain customer complaints, communications register and process direct debit payments
• Process credit card payments, maintain vendor portal and manage purchase orders
• Assist in issuance of manually created invoices or credit notes upon customer request.
• Processing and monitoring of any legal recovery
• Generate and mail monthly statements to customers
• Manage AR collections tools and AR related modules on financial system
• Contribute to process improvements and systems transformation projects in the functional area
• Provide guidance to and collaborate effectively with accounts clerks to achieve team objectives

To be successful in this role you will have:
• Minimum 2 years' accounts receivable/credit management experience
• Experience in using Microsoft Office Suite
• Quick learning capability in using multiple financial and business information systems
• Effective phone and email communication skills
• Broader understanding of how different business areas may affect invoicing and collections
• High attention to detail in using financial and business information systems efficiently
• Willingness to work closely within team and cross-functionally
• Flexibility and adaptability with evolving requirements in business processes and job role

If you are customer focused in all you do and would like to join an energetic team we would like to hear from you. 
Applications will be accepted until COB Wednesday 31st March 2021.

For more information contact Cham Kumara, Senior Recruitment Consultant, on 03 8620 5378 or visit for more information visit